NoiseZ

Help

NoiseZ support

For help with playback, your account, or purchases, email support@strawpine.com.

Email us

Tell us what happened in a few words. A person reads and answers every message.

Email support

Please don’t send passwords or payment card details.

Common questions

Include the app details

In NoiseZ, open the menu and choose Contact Support or Send Feedback. The email it drafts already ends with a short block of details: the app version, iOS version, device model, language, whether NoiseZ Plus is active, your analytics choice, how the last sound stopped, and whether a sleep timer is on. It never includes your mixes, sound names or any identifier.

If no email app is set up on your device, NoiseZ offers Copy Address and Copy Details instead. Copy the details and paste them into your message from any email account.

Purchases and subscriptions

Open the NoiseZ menu and choose Restore Purchases to recover eligible purchases. Choose Manage Subscription to view or cancel an Apple subscription. Apple handles payment and refund requests.

Account and privacy

You can use free sounds without creating an account. To remove a NoiseZ account, open the app menu and choose Delete Account. To change analytics, crash-report, or ad privacy choices, open the menu and choose Privacy Choices. For other privacy requests, email us.